第一次看此系列文的朋友，請先移步到 Day 1 – 如何開始？進行方式、自我介紹實戰 哦！

🎬 情境故事

今天你收到來自客戶的緊急訊息：「我們的 API 今天都 timeout 了！」。身為軟體工程師，你需要在英文會議中快速確認問題、釐清責任範圍，並讓對方知道你正在處理。這種時候最容易卡住的，是如何「保持專業冷靜」並清楚表達你正在排查中。
今日目標： 學會用清楚、禮貌的英文回應技術支援問題。

🤖 Config Prompt

[Config]
- Day: Day25 – Customer Technical Support
- Scenario: You are a software engineer handling a technical support call with a client. The client reports that their API requests are timing out, and you need to respond professionally — clarifying the problem, explaining what you’re doing, and setting expectations for follow-up.

🎯 開始進行練習

記得把對話錄下來，自己聽一次，想想有哪裡不自然、哪裡需要調整。

📌 小技巧

可以參考以下結構來進行對話：

1. 問題是什麼（現象 / 錯誤訊息）
2. 影響範圍（誰受影響、程度）
3. 你怎麼確認原因（排查步驟）
4. 目前進度與預計回覆時間

🆘 今日救命句

• 救命句：
  Let me check and get back to you soon.
• 爭取思考時間：
  That’s a good question — let me think for a second.

🔑 核心句型

1. 確認問題
   • I understand the issue you’re facing.
   • Thanks for reporting this — we’ll look into it right away.
2. 說明進度
   • We’re currently investigating the root cause.
   • Our team is checking the server logs now.
3. 承諾回覆
   • I’ll update you once we identify the cause.
   • You’ll hear back from us within an hour.
4. 提出臨時方案
   • As a temporary fix, you can try restarting the service.
   • Meanwhile, please use the backup endpoint.

📝 Final Report

1) Per-turn Corrections:
Turn 2: You said, "Is there any error message you get?"
Rewrite: "Could you tell me if you got any error messages?"
Alternative: "Did you receive any error messages?"
Turn 4: You said, "I'll check the situation later and I'll give you the answer."
Rewrite: "I'll check into the situation and let you know once I confirm the cause."
Alternative: "I'll look into it and update you as soon as I know more."
2) Top 3 Patterns:
Using “is” instead of “are” or “did”: Remember to match the correct form of the verb.
Clarity in sequencing: When explaining steps, keep the order clear and simple, like "first, then, finally."
Polite transitions: Using phrases like "let's" or "could you" helps keep things friendly and professional.
3) Phrase Pack:
"Could you tell me if...?"
"I'll look into that and let you know."
"Let's keep in touch by email."
"That's an important detail."
"Did you receive any error messages?"
4) Intonation Tip:
Emphasize key words when clarifying a problem. For example, stress "important" in "That's an important detail."
5) Fluency & Pronunciation Notes:
You're speaking clearly and at a good pace.
Keep sentences short and simple; you're doing well with that.
Good job asking for clarification when you need it.
Watch out for dropping small words like “the” or “a.”
6) Key Focus for Next Time:
Practice asking polite follow-up questions.
Work on confirming details by paraphrasing the client’s words.
Try a 3-minute drill: shadow one of today's phrases, substitute different details, and summarize what the client said.